Terms of Use

FASTFOX is a web/app based service provider that is, inter alia, engaged in the business of lead generation and providing effective assistance to the customers looking out for rental properties. Fastfox assists the customers, via the website(www.fastfox.com) (“Website”) and FastFox.com mobile application and/or by establishing direct contact through telephonic communications and/or through WhatsApp chat groups (collectively referred to as “Fastfox Service”), to scan and search for rental properties. Fastfox Service is owned, managed and operated by the Oku Tech Private Limited, having Corporate Identification Number: U72900DL2014PTC273126 and having its corporate office at Plot No. 25 Echelon Square, Sector 32, Gurugram, Haryana 122003 (“Company”) .

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING OR USING ANY PART OF THE FASTFOX SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE EXIT THIS PAGE IMMEDIATELY AND DO NOT ACCESS OR USE ANY PART OF FASTFOX SERVICE. USE OF THE FASTFOX SERVICE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF THESE TERMS OF USE.

Your usage of Fastfox Service is subject to the terms and conditions as set out herein (“Terms of Use”) .

For the purposes of the Terms of Use, wherever the context so requires “You” or “User” shall mean any person who accesses the Website or mobile applications or has agreed to use the Fastfox Service in the manner set out herein. The term “Your” and other grammatical variants shall be construed accordingly. The term “We”, “Us”, “Our” shall mean the Company.

The Fastfox Service is meant for those at least eighteen (18) years of age. Use of the Fastfox Service by anyone under the age of eighteen (18) years is a violation of the Terms of Use. You hereby represent that You are at least eighteen (18) years of age. If You are under the age of eighteen (18) years, You represent that You have the consent of a parent or legal guardian to use and access the Fastfox Service.

UPDATES TO TERMS OF USE

We may, in Our sole discretion, change, modify, add or remove portions of the Terms of Use by posting notice on the Website or mobile applications, or any other media in which any part of the Fastfox Service is delivered or via email, at any time without any prior written notice to You. It is Your responsibility to review the Terms of Use periodically for any updates/changes. [The “Last Updated” section at the top of the Terms of Use will indicate when the latest modifications were made to the Terms of Use]. By continuing to access and use Fastfox Service after the Terms of Use are modified, You agree to such modifications.

USE OF THE FASTFOX SERVICE

Your use of or reliance on the content available on the Website or mobile applications or made available to You in any other medium, is entirely at Your own risk, for which We shall not be liable in any manner whatsoever. The User/customer agrees and acknowledges that We do not warrant the content, accuracy or veracity of the content made available by the utilization of the Fastfox Service.

Your permission to access the Website or mobile applications and/or any other mode in which Fastfox Service is delivered, is limited to the facility set out in these Terms of Use. Other than policy documents and marketing material which are printed out during use of the Website or mobile applications and such copying of Website or mobile applications screens as is inherent in normal internet browser use, You may not:

  • use or reproduce the Website or mobile applications or any part of it or use or reproduce any part of the Fastfox Service available on any mobile or other communication or computer based device;
  • modify, translate or adapt the Website or mobile applications or its output in any manner or modify, translate or adapt any part of Fastfox Service available on any mobile or other communication or other computer based device;
  • create any derivative works based on the Website or mobile applications or its output or create any derivative works based on any part of the Fastfox Service available on any mobile or other communication or computer based device; and
  • combine the Website or mobile applications or any part of the Fastfox Service available on mobile or other communication or computer based device with any other computer/mobile application.

You may be required to post Your detailed requirements and communication details, such as phone number and email id, at the Website or mobile applications or in any other communication medium such as WhatsApp groups or other similar messaging platform or groups, in order to use the Fastfox Service. If so, You agree to:

  • provide true, accurate, current and complete information about Yourself as well as Your requirements as prompted by Fastfox Service; and
  • as permitted, maintain and promptly update such information to keep it true, accurate, current and complete.

You agree not to post on or transmit through the Fastfox Service any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others’ intellectual property rights, impersonates any individual or entity, or otherwise violates any applicable local, state, national or international law.

You may not use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any part of Fastfox Service on the Website or mobile applications or other modes including the WhatsApp groups or other communication platforms. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of any part of the Fastfox Service. You further agree that You will not access the Fastfox Service by any means except through the interface provided by Fastfox Service and/or the Company for access to the Fastfox Service. Creating or maintaining any link from another website or application to any page at Website or other modes including the WhatsApp groups or other communication platforms without the prior authorization of Company is strictly prohibited.

It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on Website or mobile applications and/or through a mobile or other communication or computer based device; and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to Your use of Fastfox Service, and that the recipient may use such information to harass or injure You. Fastfox Service does not approve of such unauthorized uses, but by using Fastfox Service, You acknowledge and agree that Fastfox Service is not responsible for the use of any personal information that You publicly disclose or share with others via the Fastfox Service.

LIABILITY

The information, names, images, pictures and other details pertaining to the properties featuring on the Website or mobile applications and/or other communication medium, such as WhatsApp groups or other similar platform or groups are provided on “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made by Fastfox Service (whether express or implied by law), to the extent permitted by law, including the implied warranties of satisfactory quality, amongst other warranties.

LIABILITIES OF THE USER

Liabilities relating to SERVICES

In lieu of utilization of Fastfox Service, You shall be liable to make payments as fee for using the Fastfox Service (“Fee”). The liability to pay Fee shall arise in situations, including but not limited to, the following:

  • Upon finalization of the rent agreement, based on the mutual agreements between the parties (being the lessor, lessee, licensor, licensee), one or all of whom are Users of Fastfox Service;
  • User is found to be bypassing the Fastfox Service and opts for a property which was originally introduced to him/her by Fastfox Service. The provisions of this sub-clause shall continue to stay in effect for a time period of sixty (60) days from the day the property was first introduced to the User.
  • For avoidance of doubt, it is clarified that in the event after introduction and/or finalization of the property made available by Fastfox Service, a User opts to not finalize the property but moves into the same property (which was originally introduced by Fastfox Service) within sixty (60) days of the property first being introduced to the User, the User shall be deemed to bypass the Fastfox Service;
  • In such other circumstances as may be determined by the Company and communicated to the User in advance.

The User shall, make payments towards Fee, within a time period of three (03) days of moving into the property introduced by Fastfox Service. In the event the User does not pay the Fee within three (03) days, the Company shall be entitled to claim the Fee by raising a demand letter addressed to the User. The User shall be under an obligation to honour the claims raised vide the demand letter and make payments for the Fee to the Company within three (03) days of moving into the property, failing which the User shall be liable to pay the Fee together with an interest calculated at the rate of 24% per annum, compounded on a monthly basis.

Notwithstanding anything herein, after having moved into a property which was introduced to the User by Fastfox Service, the User shall not be entitled to refuse to pay the Fee by citing any extraneous reasons whatsoever.
Gurgaon Fee:
The Fee payable for the use of Fastfox Service under the Terms of Use is exclusive of applicable taxes and shall be the maximum of (a) or (b).
(a) Total of (i) and (ii) – wherever applicable as defined below: (i) an amount equivalent to fifteen (15) days’ rent payable to the owner of the property; and (ii) an amount equivalent to fifteen (15) days’ maintenance fee payable for the property, if not already included in the rent of the property. Additionally, all government applicable taxes will have to be paid by the customer as a part of the service provided by Fastfox.com.
(b) INR 10000. Additionally, all government applicable taxes will have to be paid by the customer as a part of the service provided by Fastfox.com.
Bangalore Fee:
The Fee payable for the use of Fastfox Service under the Terms of Use is exclusive of applicable taxes and shall be the maximum of (a) or (b).
(a) Total of (i) and (ii) – wherever applicable as defined below: (i) an amount equivalent to thirty (30) days’ rent payable to the owner of the property; and (ii) an amount equivalent to thirty (30) days’ maintenance fee payable for the property, if not already included in the rent of the property. Additionally, all government applicable taxes will have to be paid by the customer as a part of the service provided by Fastfox.com.
(b) INR 10000. Additionally, all government applicable taxes will have to be paid by the customer as a part of the service provided by Fastfox.com.

Other Liabilities

  • A User/customer shall not establish and/or maintain any direct contact and shall not engage in direct dealing with any associate of the Company, including its agents (direct or indirect), employees or other persons (including ex-employee, ex-agent or ex-broker of the Company).
  • A User/customer is expected to apprise Fastfox Service with exact details of his/her/its requirements, cooperate fully and render requisite assistance in enabling Fastfox Service propose appropriate potential options to the customers in line with the requirements furnished by him/her/it.
  • In order to enable the Company to gain a complete understanding of the requirements of the User rental properties to the satisfaction of the User/customer, the User/customer is expected to show up for and render complete cooperation during the field visits as arranged by the Company, as part of the Fastfox Services, from time to time.
  • In some cases, after finalization of the property by customer and before finalization of rent agreement, user and the owner of the property with mutual agreement decide upon a token amount to be paid by the customer in lieu of reserving the property and not showing the property to other prospective customers. FastFox may at its sole discretion, facilitate the payment for the transaction of the token amount without being a party to the agreement and does not guarantee/underwrite or confirm in any way the validity of the agreement between the two parties, namely, Customer and the Owner. The company takes no liability of the losses, either direct or indirect, arising to any of the two parties as a result of breach of the agreement or any part thereof. The company does not take any responsibility for recovering/ refunding of token amount to the Customer, if it has been forwarded to the property owner.
  • If the customer does not like a house and/or decides to move out in less than 6 weeks then Fastfox shall service him/her for finding a new house but the customer shall be liable for - the higher of the fees applicable for the vacated house or the substitute house. In such cases the company does not take any responsibility for recovering of deposit if it has been forwarded to the property owner. It shall be governed as per the rental agreement.

COMPLEMENTARY SERVICES

In addition to Fastfox Service, the Company also renders certain additional and/or complementary services, namely, (i) drafting and preparing the contractual documents to be entered into by the User/customer; (ii) making suitable arrangements for the police verification of the User, if required; and (iii) providing its customers with gift coupons; amongst other services.

Notwithstanding anything said in the aforementioned paragraphs, the ‘complementary services’ are services strictly in the nature of complementary and/or additional services. The provision of said services, if any, is in addition to the Fastfox Service and shall not be construed to be a part and parcel of Fastfox Service in any manner whatsoever. For avoidance of any doubt, the provision of complementary services, if any, is at the sole discretion of the Company and the same shall not be construed as an obligation on the part of the Company. The realization of the Fee for the utilization of the Fastfox Service shall not be made contingent on the receipt, non-receipt or delay of the complementary services to be provided by the Company, if any.

EXCLUSION FROM SERVICES

Fastfox Service does not include the following activities in the ambit of services to be rendered by the Company:

Fastfox Service shall not be liable for rendering any sort of assistance, manual or monetary, at the time of moving in or moving out of the property. For the sake of clarity, it is clarified that Fastfox Service shall not be held responsible and shall not be liable to bear any operational expenses pertaining to the maintenance of the property and/or for provision of amenities for the effective utilization of the property;

Company shall not be liable for any breach of promise of varied nature, as made by the owner of a property at the time of finalization of the deal. For avoidance of any doubt, it is the sole and complete obligation of the User/customer to evaluate such property and satisfy itself of the rental property to be rented by him/her/it. In addition, We strictly advise the User/customer to ascertain and familiarize himself/herself/itself with the facilities provided for, terms and obligations and its owner before finalizing the contractual arrangement.

USER CONDUCT

You agree to be bound by the provisions of the ‘User Conduct’ set out below.

In terms of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 You agree to not host, display, upload, modify, publish, transmit, update or share any information on Our Website or mobile applications, WhatsApp chat groups, or mobile/telephonic conversations, or other form of telephonic communication, that:

  • belongs to another person and to which You do not have any right to;
  • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harms minors in any way;
  • infringes on any patent, trademark, copyright or other proprietary rights or violates any law for the time being in force;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and
  • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • Additionally, the User/customer also agrees:
  • to not modify, adapt or attempt for an unlawful access of Fastfox Service or build any other third party service or website or mobile applications that falsely represents Fastfox Service and/or the Company;
  • to not gain unauthorized access to the Fastfox Service, or Our computer systems or networks connected to the Website or mobile applications or other modes including the WhatsApp groups or other communication platforms, through hacking, password mining or any other means.
  • to not otherwise do anything that it is not expressly permitted by the terms of this Terms of Use document.

DISCLAIMERS

The User/customer agrees and acknowledges that the property listings and the information provided vide the Fastfox Service is not meant for the exclusive use of any one single User/customer and the same is made available to all the subscribers and/or Users of Fastfox Service on a non-exclusive basis, depending upon their specific requirements.

Sometimes, we work with third parties to improve the quality of services, we may provide that third party with additional but limited personally identifiable information for the sole purpose of their carrying out their duties. By using our services, you agree to share your details to other third parties as may be required from time to time.

DISPUTES, GOVERNING LAW AND JURISDICTION

Company shall not be a party to any dispute, which may arise between the Users/customer of Fastfox Service, or between its Users and any third party, namely the owners of the properties. In the event of such a dispute arising, You hereby release the Company, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any manner related to such disputes and/or Fastfox Service.

The terms of this “Terms of Use” document are exclusively based on and subject to the laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts at Gurugram, India in the event of disputes arising out of or in relation to Your use of Fastfox Service. Use of Fastfox Service is unauthorized in any jurisdiction that does not give effect to all provisions of the Terms of Use, including without limitation this paragraph.

TERMINATION

All rights granted to You under the terms of this "Terms of Use" document would terminate immediately in the event that You breach any of such terms and conditions as set out in these Terms of Use.

In order to do anything/undertake any activity that is not expressly permitted by the terms of this "Terms of Use" document, You will need a separate license from us. We request You to contact us at support@fastfox.com for the said purpose.

GRIEVANCE REDRESSAL

In the event of any grievance arising from the usage of Fastfox Service, the Users can address their grievances to the grievance redressal forum of the Company. In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: